Just checking to see if anyone has any trouble-shooting suggestions for my Morserino's sound that has stopped working? On a volume scale of 1-10, I'm only able to get a 1 or a zero (i.e., low or off)

I didn't receive any responses to my post regarding the audio problems with my Morserino so I thought I'd try again just in case it was overlooked. My device has become unusable, which is a shame beca